Customer Support & FAQ's

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email:

How can we help?


Paddle Questions

Which paddle should I buy?

Check out our Paddle Buying guide! If you have more questions, Don't hesitate to reach out to

How long do Pickleball paddles last?

Bread and Butter pickleball paddles are like other brands when it comes to wear and tear. They are all like your favorite pair of running shoes. If you run a couple of times a week they can last for a long time. If you run 7 days a week they will break down and you will need to replace your gear more often. Our customers that we consider "core players" are usually at the courts daily and often purchase two or even three paddles at a time. They keep one for tournament play and cycle the other two in and out of the rotation to ensure their tournament paddle is always fresh and ready to rock. That being said, most recreational players can see their paddles for 1-5 years depending on how well they care for it.

How do I care for my Pickleball paddle?

Always keep your paddle in a dry environment. Preferably indoors in a temperature-controlled environment. It is best not to leave your paddle in a vehicle, hot and cold temps can and will damage your paddle over time.

Paddle Face and edgeguard Cleaning:
Always wipe down your Bread and Butter Pickleball paddle after play. To clean your edge guard, wipe it down with a magic eraser. To clean your Raw Carbon Fiber face, it is recommended to use one of our Paddle Magic Erasers. Please note that with time the graphics on your paddle will begin to fade a bit. Don't worry, this means you are out there getting after it! It's a sign of progress and experience.

Grip Care:
Always wipe down your grip after play. Sweat, grit, and oils from your hands will always build up. If you clean it after every round it will last longer. Please note that the high-quality grips that come with your paddle aren't your only option, feel free to overwrap your grip with any wrap you feel comfortable with. There are many to choose from and an overgrip will protect your original factory-installed grip.

Are your paddles warrantied?

For paddle orders placed on BNBpickleballcom, we offer a 30-day “Love it or Return it” policy. If, for any reason, you are unhappy with your paddle(s), you may return it for a full refund, minus any shipping costs, no questions asked. For more info on our warranty visit our Warranty page.

How do I order custom paddles?

Ordering custom paddles is easy with Bread and Butter. We have over 10 years of experience manufacturing custom and promotional goods for other brands. For more information on custom paddles, please visit our CUSTOM PADDLES page.


Who do I contact for customer support?

You can email the Bread & Butter support team at or call (800) 853-3615.

Can I cancel my order?

We completely get it, we change our minds too! If you have a cancellation request, please email with your order number.

Do you have a military discount?

Yes we do! All service members whether retired or active duty can register with GovX during checkout to receive a 25% discount. This also applies to government employees, healthcare workers, and emergency responders.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long does it take to ship my products?

We ship 5 days a week. On days 6 and 7 we are playing pickleball.

All orders are shipped the next day.

All apparel is fulfilled by a trusted third party and will ship within 2-5 business days.

If you have any questions in regards to shipping times, please reach out to

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

We do! We offer international shipping to CA, AU, NZ the UK. Duties and Taxes are calculated at check out.

Please note that international orders will not be able to take advantage of the 30-Day Love it or Return it policy.

Canadians can also find us at

Why do some items ship separately?

Our primary focus and business is pickleball paddles, balls, and equipment. All of our t shirts, hoodies, and hats (soft goods) are handled by a trusted third party. We do not warehouse these items so they ship from another location.

Do you offer pickup?

Yes!! We love to meet our local players! We provide an option for local pickup at checkout. Pickup is available at the following address.

1100 Old Dixie Hwy
Vero Beach, FL 32960

Pickup times are Monday through Friday, 9:00 AM to 4:00 PM.

Orders are typically fulfilled within 2 hours.

Hope to see you soon!

Get in touch

Have questions about your order, or a general enquiry?