Customer Support & FAQ's

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email:

How can we help?


Paddle Questions

Which paddle should I buy?

Let's try to keep this simple. If you are looking for a soft touch paddle with lots of control and don't consider yourself a power player we recommend our 16mm Drip paddles.

If you are a banger and love a hard hitting paddle with lots of pop while still having a good amount of touch while dinking we recommend our Spear 13mm Spear paddles.

Both paddles are made of 6mm PP honey comb cores and Carbon Fiber faces with a touch of grit that helps put a little spin on the ball. If you have more questions, Don't hesitate to reach out to

How long do Pickleball paddles last?

Bread and Butter pickleball paddles are like other brands when it comes to wear and tear. They are all like your favorite pair of running shoes. If you run a couple times a week they can last for a long time. If you run 7 days a week they will break down and you will need to replace your gear more often. Our customers that we consider "core players" are usually at the courts daily and often purchase two or even three paddles at a time. They keep one for tournament play, and cycle the other two in an out of the rotation to ensure their tournament paddle is always fresh and ready to rock. That being said, for most recreational players can see their paddles for 1-5 years depending on how well they care for it.

How do I care for my Pickleball paddle?

Always keep your paddle in a dry environment. Preferably indoors in a temerapture controlled environment. It is best not to leave your paddle in a vehicle, hot and cold temps can and will damage your paddle overtime.

Paddle Face and edgeguard Cleaning:
Always wipe down your Bread and Butter Pickleball paddle after play. To clean your paddle wipe it down using glass cleaner and a lint free cloth. Please note that with time the graphics on your paddle will begin to fade a bit. Don't worry, this means you are out there getting after it! It's a sign of progress and experience.

Grip Care:
Always wipe down your grip after play. Sweat, grit, and oils from your hands will always build up. If you clean it after every round it will last longer. Please note that the high quality grips that come with your paddle arent your only option, feel free to overwrap your grip with any wrap you feel comfortable with. There are many to choose from and an overgrip will protect your original factory installed grip.

Are your paddles warrantied?

For paddle orders placed on BNBpickleballcom, we offer a30-day “Love it or Return it” policy.If, for any reason, you are unhappy with your paddle(s), you may return it for a full refund, minus any shipping costs, no questions asked. For more info on our warranty visit our Warranty page.

How do I order custom paddles?

Ordering custom paddles is easy with Bread and Butter. We have over 10 years of experience manufacturing custom and promotional goods for other brands. For more information on custom paddles, please visit our CUSTOM PADDLES page.


Who do I contact for customer support?

You can email the Bread & Butter support team at or call (800) 853-3615.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free. If you have a cancellation request, please email

Do you have a military discount?

Yes we do! All service members whether retired or active duty can register with GovX during checkout to receive a discount. This also applies to government employees, healthcare workers, and emergency responders.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long does it take to ship my products?

We ship 5 days a week. On days 6 and 7 we are playing pickleball.

For UPS:

All orders placed before 2 pm will go out the same day. Orders placed after 2 pm on Friday or a weekend will ship the following Monday. (Excluding Holidays)


Orders placed before 2 pm will be packed and ready to go the same day, however, they will not ship until the following morning. USPS orders placed on Friday prior to 2 pm will be packed and brought to a USPS facility the same day. Orders placed on Friday after 2 pm will be packed and shipped on Monday.

If you have any questions, please reach out to

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

We are currently only shipping in the United States. Don't worry we are going to go global. Everyone loves Bread & Butter and we want to deliver it.

Canadians can find us at

Why do some items ship separately?

Our primary focus and business is pickleball paddles, balls, and equipment. All of our t shirts, hoodies, and hats (soft goods) are handled by a trusted third party. We do not warehouse these items so they ship from another location.

Get in touch

Have questions about your order, or a general enquiry?